Contract Key Points:

Coaching is a non-therapeutic intervention intended for clients who wish to enhance their performance or improve their work or personal situation.

Client’s Responsibilities

• To attend coaching sessions as agreed

• To select topics for discussion

• To set and pursue meaningful goals

• To keep notes of discussion points

• To be accountable for putting agreed tasks into action 

My Responsibilities

• To manage the coaching process

• To undertake professional coaching supervision

• To maintain confidentiality subject to certain exemptions

• To Adhere to the Code of Conduct and GDPR regulations as noted below.

The client enters into the coaching with the full understanding that they are responsible for creating their own results.

Code of Conduct

I agree to:

• Always conduct myself to the highest levels of ethics, integrity, accountability and responsibility.

• Treat all clients and potential clients with absolute dignity, confidentiality and respect as free and equal individuals.

• Create an agreement/contract regarding roles, responsibilities and rights of all parties involved with clients prior to the commencement of any services.

• Maintain the good reputation of the coaching profession.

• Comply with both the spirit and the letter of any commercial agreements made with clients, potential clients and professional colleagues.

• Make commercial agreements with clients and potential clients that are fair and will respect all parties to such agreements.

• Not knowingly take any personal, professional or monetary advantage or benefit of the coach-client relationship, except by a form of compensation as agreed in the agreement or contract.

• Keep appropriate and accurate records of my work with clients and ensure they will remain confidential, are stored securely and comply with GDPR requirements.

• Maintain professional boundaries with all of my current clients and/or sponsors.

• Have professional indemnity insurance adequate to cover my practice.

• Represent true levels of status, title, competence and experience in order not to mislead, misrepresent or defraud.

• Clearly state to clients and potential clients the terms of any commercial agreement including the expectations of both parties.

• Be aware of and actively manage any power or status difference between the client and coach that may be caused by cultural, relational, psychological or contextual issues.

• Disclose to my clients the potential receipt of compensation, and other benefits I may receive for referring my clients to third parties.

• Assure consistent quality of coaching regardless of the amount or form of agreed compensation in any relationship.

• Make no claims or implications of outcomes that cannot be demonstrated or guaranteed.

• Monitor the quality of my work through feedback from clients and other appropriate professionals.

• Have qualifications, skills and experience appropriate to the needs of my client. If not, refer my client to those who do, such as counsellors, mentors, or other specialist services.

• Respect the absolute rights of the client's confidentiality except as expressly permitted by the client or potential client in writing or as required by law.

• Avoid all conflicts of interest and give notice of such potential conflicts.

• Refrain from offering professional information or advice that I know to be confidential, misleading or where the accuracy is beyond my competence to assess.

• Hold responsibility for being aware of and setting clear, appropriate and culturally sensitive boundaries that govern interactions, physical or otherwise.

• Continually develop professionally in both the theory and practice of coaching, NLP and more.

• Respect all copyrights, agreements, work, intellectual property and trademarks and comply with all laws covering such areas.

• Respect the client’s right to terminate the coaching relationship at any point during the process, subject to the provisions of the agreement or contract. I will be alert to indications that the client is no longer benefiting from our coaching relationship.

• Comply with all laws and by-laws of the UK and, if coaching clients based abroad, with the laws of the clients' country.

• Ensure that all advertisements and promotional materials, whether verbal or written, are legal, decent, truthful, honest and in compliance with the requirements of the UK Advertising Standards Authority.

GDPR

In accordance with UK law, I commit to making sure that all the information collected from clients and potential clients is:

• used fairly, lawfully and transparently

• used for specified, explicit purposes

• used in a way that is adequate, relevant and limited to only what is necessary

• accurate and, where necessary, kept up to date

• kept for no longer than is necessary

• handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage